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Complete loss of live TV

andycambs
Superfast

on ‎08-01-2022 17:08

Great - get error message on all channels CS2004 (possibly loose plugs which isn’t the case).

There’s a fault listed on the status in my area - F009562988 indicating tv channels freezing and going blank (mine just stopped) and an anticipated fix time of 8.15pm.

Bang goes Saturday night entertainment!

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎08-01-2022 20:03

The estimated fix times are often just that - educated guesses. It can be longer, it's often quicker.

Do you have any recorded programmes instead?.....

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Lee_R
Forum Team
Forum Team

on ‎11-01-2022 08:52

Hi @andycambs thanks for posting and welcome back to our community.

Sorry to hear that you've had a loss of TV and inconvenience it may have caused your household.  We've had a look from here and it looks as though there are no longer issues in your area.  Have your TV services resumed?

Regards

 

Lee_R

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andycambs
Superfast
In response to Lee_R

on ‎11-01-2022 09:47

Thanks - was about four hours without tv! And on a Saturday night too!

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Nathan_B
Forum Team
Forum Team
In response to andycambs

on ‎13-01-2022 14:17

Sorry about that, Saturday night TV can be quite good.

 

Hope you managed to catch up on what was missed.

 

Regards

 

Nathan

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