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Cant login to Virginmedia go app

pmh2023
Just joined

on ‎09-06-2023 18:12

 

We recently upgraded to the virgin tv 360 package and I have been trying to login to the app on my phone to test everything out but it seems that when trying to login all I get back is a page saying Not found, The requested URL /myvirginmedia/portal/ was not found on this server. This is the main email on the account so I fail to see why it would be an issue outside of the fact that its an ntlworld email. Any help or suggestions would be appreciated.

Thanks.

 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎10-06-2023 12:46

Hi pmh2023 

Are you trying to sign into My Virgin Media, or TVGo?

If it's TVGo have you tried to sign into the browser version?

https://virgintvgo.virginmedia.com/en.html 

Have you tried the browser version of /my-virgin-media? 

Do you have the latest version of TVGo for your device, and have you cleared the cache, or uninstalled and re-installed the app? (The same with My Virgin Media)

Have you tried the TVGO app on other devices?  (The same with My Virgin Media)

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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