Can’t find hard drive

[R_Workman7]

My house had a power cut the other day. And ever since the box has been saying we can’t pause or watch recordings as the hard drive can’t be found. Is there anything I can do to resolve this? 

[japitts]

Have you tried restarting the box, to eliminate the basics?

[roy247]

If you only have the one box and possibly the error CS6002 it sounds like the hard drive has failed, you could try doing a factory reset and if that doesn't resolve the problem you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or wait here for one of the forum team team to pick this up which might be 2 to 3 day's.

[Lee_R]

Hi R_Workman7, thanks for posting and welcome back to our community.

Sorry to hear that there's an issue with your hard on your TV set top box.  I would love to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.  

Regards

Lee_R

[Lee_R]

Hi R_Workman7, thanks for coming back to via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 
Do please let us know how the appointment goes. 

Regards

Lee