on 17-05-2022 11:04
Hi,
My TV 360 box is faulty. Is there a way to order a replacement online, or do I need to call 150?
Thanks.
on 17-05-2022 12:05
The quickest way would be to phone Virgin on 150 to report a fault or wait here for one of the forum team team to pick this up which might be 2 to 3 day's.
What's the fault with your box?
on 17-05-2022 14:21
Hi @mugshot
What is the actual problem with the 360?
It may be something that can be fixed without the need for a box replacement or tech visit.
on 19-05-2022 08:54
on 19-05-2022 12:05
@mugshot wrote:
Thanks, I'll wait for someone from the forum team.
That's fine, but you've still not said what the (apparent) fault with your TV service is.
The forum staff will need to know just as much as the users who've responded so far (myself included) would like to know. Without you telling us on here what the problem is, forum team people will just have to ask as well.....
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on 19-05-2022 14:43
on 19-05-2022 14:56
But even when the staff team respond, they'll want to know why you think you need a replacement box.
And you've still not said what the issue is. Until you do, no-one can help you.
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on 21-05-2022 15:37
Hi @mugshot
Thanks for posting. Sorry to hear you've got an issue with the 360. Though the community are correct - we need you to tell us what's happening with it before we can help you. Hope to hear from you soon.
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on 22-05-2022 12:32
22-05-2022 12:46 - edited 22-05-2022 12:48
I didn’t think TV 360 was available before March 2020.
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