on 19-04-2022 15:36
I am considering moving to 360 from current TIVo set up. I will need two new mini boxes. Coaxial Cabling in place for major box and one mini box. However need new mini box in a room without cabling. Can Virgin install the cable in a room with no easy route in? Ask them for a site visit or ask an outside cabling specialist?
Thanks
Answered! Go to Answer
on 19-04-2022 16:43
Hi @Rokerite
You need beroadband with Virgin if you wish to switch from a TIVO to either a V6 or TV 360 box. They don't operate on other ISP's.
If you currently have a V6 box then that will be software upgraded to a 360 so you keep the hard drive recording facilities.
The mini 360 doesn't have a hard drive so if you are upgrading from a TIVO then you will loose the additional storage.
It may therefore be a better idea to upgrade to V6 boxes first so you retain your full recording capacity, and then switch to the 360 later.
VM can usually place the cabling externally and then through the wall to where you require it. Whatare the specific difficulties you envisage with where you want the additional box installing?
on 19-04-2022 16:43
Hi @Rokerite
You need beroadband with Virgin if you wish to switch from a TIVO to either a V6 or TV 360 box. They don't operate on other ISP's.
If you currently have a V6 box then that will be software upgraded to a 360 so you keep the hard drive recording facilities.
The mini 360 doesn't have a hard drive so if you are upgrading from a TIVO then you will loose the additional storage.
It may therefore be a better idea to upgrade to V6 boxes first so you retain your full recording capacity, and then switch to the 360 later.
VM can usually place the cabling externally and then through the wall to where you require it. Whatare the specific difficulties you envisage with where you want the additional box installing?
on 19-04-2022 17:20
Dave
Thanks for quick response.
The box is a V6 in the front room and a TIVo in the kitchen. Both have a coaxial cable to the virgin external cable.
I want to now put a Tv in the middle room. It is a long narrow house with a mixture of concrete and timber floors. Virgin managed to install the original cables as the tvs were on external walls. However the required wall is not external.
Therefore before I proceed to contact Virgin about the 360 purchase I wanted a view how likely Virgin would be able to install a more complex cabling route.
My past experience with their switchboard in they have difficulty in understanding more complex issues and I don’t want an engineer turning up only to be told it is impossible for them. Hence the idea of a site visit before purchase. I would rather know it is beyond them and more specialist support would be required.
Thanks
Rokerite
on 19-04-2022 17:28
Perhaps if you could post up some floor plans and photos of the cable route you're considering - a picture tells a thousand words in this case.
Although I fully concur with the suggestion of swapping to V6 first. Multiroom boxes in TiVo/V6 land are fully functional each with hard drives and bi-directional multiroom streamig.
Multiroom boxes in 360-land are minis, without hard drives wholly reliant on the master box for all recording. So going from TiVo > 360 loses the HDD. Going TiVo > V6 retains it, and gives you the option of subsequently software-converting if you so wish.
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on 21-04-2022 17:43
Hi Rokerite
If you have any plans that would be great
We can go away and ask if this is possible for the route of the cable
Gareth_L
on 21-04-2022 18:20
Gareth Plan of Ground floor with current arrangements. VM CABLE enters on the right for current V6 box and hub. A second cable enters the kitchen by being gutter draped at the ground floor level for a TIVo box. I need a cable point on the back of the middle room. Electric plugs available. Front room and middle room are wood floors which is wooden floor boards over the original floor board. Victorian house with a concrete base under the stairs.
Thanks for support
on 21-04-2022 19:17
G house plan
on 25-04-2022 13:51
Thanks for that Rokerite
I will need to send you a private message to get your details
Once I have those I can ask a local manager to arrange a visit to physically look at the cable routing
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 25-04-2022 14:19
on 25-04-2022 21:14