Hi @lyndseyjohnson2
CC3300 error code advises to contact VM so the can run some further checks to get your TV service back up and running again
It may be due to local issue.so look at Check Service Status at the top of the page. You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
This error may also be due to your main 360 box not being online.
The main 360 box needs to be turned on, and set to either Fast Start or Active start mode so the mini can access the recordings from it.
Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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