on 30-06-2021 19:58
I’ve spoken to the Indian call centre several times and the issue has not been resolved.
I see it’s a common problem from this community - cannot be fixed remotely it does it need an engineer visit to resolve?
Thanks James
Answered! Go to Answer
on 01-07-2021 12:35
The obvious things that I'd want to rule out..
1: Your main box is set to fast-start or active-start?
2: You can view the same recordings from the main box?
3: Both boxes can use VoD ok, thus proving the 360 <--> Hub connection as ok. Also check Settings > Network > Diagnostic for the same.
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on 30-06-2021 20:32
You've not explained the circumstances where you're getting this error, which will certainly help in trying to advise.
That said, the online help for this error - https://www.virginmedia.com/help/virgin-tv-error-codes/cs2217-contactus suggests this is like to need VM intervention.
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on 01-07-2021 11:55
My 360 mini box allows me to record programmes, but when I try to watch them, I receive error code CS2217 advising playback is not possible.
I have called Virgin’s helpline and they advise it will be fixed on a certain date, but that date comes and the issue has not been resolved.
Any suggestions/solutions are welcomed
Thanks James
on 01-07-2021 12:35
The obvious things that I'd want to rule out..
1: Your main box is set to fast-start or active-start?
2: You can view the same recordings from the main box?
3: Both boxes can use VoD ok, thus proving the 360 <--> Hub connection as ok. Also check Settings > Network > Diagnostic for the same.
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on 01-07-2021 20:37
Hi Japitts,
Thanks for the helpful suggestions. I’ve checked all 3 and confirm:
1. the main box is on fast start
2. I can watch recordings perfectly on the main box, but whilst I can see the show names on the smaller 360 box I cannnot play them and get the CS2217 error
3. Yes diagnostics all look good: signal quality good, internet connection is Ethernet and connection speed is high allowing up to Ultra HD
Thanks James
on 04-07-2021 11:41
Hi JamesFromLeeds,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some issues with the 360, I've been able to locate your account using your forum details and can see you've been able to speak with a technical agent.
We have raised a work order for the issue and this is being investigated for you, at the moment there is no fix date showing.
Alex_Rm