on 29-11-2021 18:00
Hi
I recently upgraded my V6 box to TV 360 while watching playback of a recorded film a black box appeared top right of tv, it says i can now operate my Samsung tv with the 360 remote, it stays on for a few seconds then goes away, after a while it happens again, i have also noticed it happens when watching live tv.
Does anyone know what this is about and can it be stopped from happening.
on 29-11-2021 18:04
Hi @andyofsa6
The box is there due to a fire at the Red Bee Broadcasting Center, it just indicates the program isn't coming from their main transmitter.
You can read up on the progress of Red Bee below:
🙂
on 29-11-2021 18:06
Thanks for your reply Steve.
on 29-11-2021 18:09
on 29-11-2021 18:54
The previous answer may not necessarily be correct.
Does this happen on all programmes/channels, or just particular ones?
How about OnDemand/streaming content?
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on 29-11-2021 18:57
@andyofsa6 wrote:Hi
I recently upgraded my V6 box to TV 360 while watching playback of a recorded film a black box appeared top right of tv, it says i can now operate my Samsung tv with the 360 remote, it stays on for a few seconds then goes away, after a while it happens again, i have also noticed it happens when watching live tv.
Does anyone know what this is about and can it be stopped from happening.
Have you paired the remote to the TV in settings and set one power and volume control to your TV.
If you need to pair the TV 360 remote with the TV to control volume, source or power
Remember to then select one power and volume control in settings.
The black box that Steve1701 referred to is a different problem.
on 29-11-2021 19:05
@Steve1701 wrote:The box is there due to a fire at the Red Bee Broadcasting Center, it just indicates the program isn't coming from their main transmitter.
That doesn't sound relevant to 'a black box appeared top right of tv, it says i can now operate my Samsung tv with the 360 remote'. I think the answer is something else.
on 30-11-2021 08:08
Hi
Thanks for your reply i will check on demand but it was on most of the channels that i was trying to watch, i do not use the box for streaming but the Apps on my tv.
on 30-11-2021 08:09
on 01-12-2021 11:37
Thank you to everyone who replied and the problem has now gone.