on 12-08-2021 18:57
I keep loosing picture with the Screen just going Black, I still have sound.
Not a TV problem as that is working fine.
I have checked all the connections and switched the box off to reset numerous times. Picture comes back for varying lengths of time.
Any suggestions welcome
TIA.
Answered! Go to Answer
on 12-08-2021 19:23
Does this happen on... live TV (Any particular channel(s))? OnDemand? Streaming? Recorded programmes?
Which SW version is your 360 running on?
When you say "checked all the connections", can you expand on that? Have you proven the HDMI lead & TV port as good with known working kit and swapped them around?
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on 12-08-2021 19:23
Does this happen on... live TV (Any particular channel(s))? OnDemand? Streaming? Recorded programmes?
Which SW version is your 360 running on?
When you say "checked all the connections", can you expand on that? Have you proven the HDMI lead & TV port as good with known working kit and swapped them around?
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on 12-08-2021 19:39
Happens on both live TV and Recorded TV.
SW is DCX960_-MON-PRD -00.02-120-FK-AL-20210707210000-NA004
HDMI I have only unplugged and reconnected. I’m guessing I should try a different one as you suggest. I have changed the port on the TV
on 12-08-2021 19:56
@RS6avant wrote:SW is DCX960_-MON-PRD -00.02-120-FK-AL-20210707210000-NA004
That doesn't look right - it should be in the format 4.3x - there's a few currently in circulation.
And yes, we need to eliminate as many variables as we can. What's the make & model of your TV, too.
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on 12-08-2021 20:04
Build Version is 4.34
TV is a high end 9mth old 8k Samsung.
I have changed to a known HDMI replacing the one that came with the box only a few months ago (old box had a HD failure)
Unfortunately as the fault occurs randomly (time wise m) I will have to wait and see if the replacement HDMI has worked.
on 15-08-2021 09:34
Hi RS6avant, thanks for your post.
Sorry about the issues you've had with your TV service. I've taken a look into this from here and wasn't able to identify any obvious problems that would be causing this for you. Hopefully the new HDMI cable has helped? If not please keep us updated.
Tom
on 15-08-2021 09:56
Hi Tom
Thanks for having a look at my issue from your end.
Having found that nothing has worked to resolve my issue I connected everything to another TV. After a couple of days of use it has so far worked perfectly.
on 17-08-2021 10:20
Thanks for your reply and update, RS6avant. Glad to hear it's working perfectly.
Cheers,
Corey C