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Battery message won’t go

Andymac67
On our wavelength

on ‎28-12-2022 10:14

I have replaced the batteries in the 360 remote with brand new batteries. At first i get a message saying it has paired to the box, but then the “please replace the batteries in your remote control” message reappears and will not go. I have tried multiple new batteries and still get the same issue.

Any suggestions? Or do I need a new remote?

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎28-12-2022 11:47

Hi @Andymac67 

Have you tried rebooting the 360?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎30-12-2022 14:43

Hey Andymac67, 

 

Thank you for your post. 

 

Have you been able to follow the advice of, @newapollo? This usually does the trick - let us know if you're still having this issue. 

 

Cheers, 

Ryan. 

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Andymac67
On our wavelength
In response to newapollo

on ‎30-12-2022 21:03

Thanks for the replies. I left the box on standby for the rest of the day and today it has been fine, no messages on the screen.

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