on 28-07-2022 12:50
Over the last two days the audio on BBC 1 has been momentarily cutting out and doing so repeatedly. Could this be a problem with the channel or with my set up. Last weekend we had a new router fitted and moved it to next to the TV. Any suggestions?
Answered! Go to Answer
on 11-08-2022 10:58
28-07-2022 16:38 - edited 28-07-2022 16:48
The same has been happening to us. I have rebooted the box twice, changed the cables and tried different HDMI ports and it is still happening. The strange thing is it is only happening on BBC1 HD 101 all other channels are fine including BBC Wales. Scotland , Northern Ireland and London. This has only been happening since the 4.41 update.
on 28-07-2022 18:15
Hi @Idris19651 and @IanD684
It may be a local issue that VM are aware of.
Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
on 28-07-2022 23:36
I have exactly the same issue and as per other posts it seems to be just BBC1 HD and has only started the last day or so. Definitely an HD issue as when the local BBC News comes on (which is not HD) there's no issues. A few years ago I had same problem on some Sky Cinema channels. Engineer came out but couldn't/didn't fix it. Probably needs a few of us to call them to get it logged and looked into.
29-07-2022 13:42 - edited 29-07-2022 13:47
It is still happening. Also happening on our local news BBC West Midlands , which is also not HD. We are in Coventry. Is there going to be any fix for this soon as it is really annoying ?
29-07-2022 23:10 - edited 29-07-2022 23:18
I'm getting exactly the same issue on 101 only.
Seems to be at its worst around 6pm them like today at 11pm it's back to normal. Three days now.
One V6 box and one Tivo same issue on both. Checked service status, no errors, checked all connections inside and outside and rebooted both with no resolve.
on 01-08-2022 10:48
Hi all,
Thanks for your posts, and welcome to the Forums for a couple of you!
Sorry to hear you're facing problems with the BBC channel audio. I've ran checks on all of your accounts and there are currently no ongoing issues being identified for the 101 channel. How are things looking since your posts?
Is it also just this individual HD channel, or have you noticed this on any others?
Cheers,
on 01-08-2022 14:55
Yes it is only happening on 101 all other channels are fine. During the football yesterday it did all through the whole broadcast. I switched to BBC London to watch it as it was that bad on 101. I have only just got in from work so i will see how it is now and let you know.
on 01-08-2022 16:28
I'm also getting exactly this issue on 101 and BBC West Midlands.
on 01-08-2022 16:32
Hi @zerodbs , @IanD684 , @Idris19651 and @Stubill
I'm wondering if this is area specific which hasn't been picked up yet by VM.
Approximately which actual area (not your billing area as these are different) of the country are you in?