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[Cheets1388]

Why can I not add Disney+ app on my device

[roy247]

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@Cheets1388 wrote:

Why can I not add Disney+ app on my device

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You can't add any apps to Virgin boxes. Only apps that Virgin have agreements with can be added, and they are added automatically.

[japitts]

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@Cheets1388 wrote:

Why can I not add Disney+ app on my device

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Virgin's TV boxes don't work like Android or iOS devices where you have an app-store and install whatever apps you want.

All apps on VM TV boxes (whether TiVo, V6 or 360) are pre-installed by VM. Currently there's no agreement between VM & Disney for the Disney+ service.

As and when an agreement is reached, any apps are installed automatically. The same applies to all third party apps, not just Disney+

[Cheets1388]

Thanks for that. Wish I’d have known that before I signed up. Thanks for the response 

[Cheets1388]

Thanks for the response 

[nodrogd]

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@Cheets1388 wrote:

Thanks for that. Wish I’d have known that before I signed up. Thanks for the response 

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You rent the box, you don't own it. So it remains VMs property & within their "walled garden" as regards anything loaded on it.

[Roger_Gooner]

If you want the app use a streaming device. I installed and ran the Disney+ app on my Fire TV Stick 4K without a problem.