All recordings deleted

[1966SD]

Hi , all our recordings have been deleted overnight, the only message we’ve seen is that some of the channels are changing number . Any ideas or is this the normal service we should expect . Been a customer since September.

Can’t find any restore function.

Any help appreciated.

Regards Steve

[roy247 · Accepted solution]

Sounds to me that your 360 is possibly faulty and there is no deleted folder or undelete option.

You could try a factory reset and try selecting the option to keep recordings, someone said this worked for them, if it doesn't then you might as well try the format disk option as you haven't got any recordings, and if the 360 loses everything again you will need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or come back here and wait for one of the forum team to respond.

To factory reset go to Settings > System > Factory Reset.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

[Zach_R]

Hi @1966SD,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that there's been an issue with the recordings on your TV box. Have the steps that have been advised by @roy247 helped at all? If you have any other issues or concerns, please let us know.

Thanks,
 

[1966SD]

Hi , have not tried the steps but the box is recording and my good lady has plugged in the recording schedules . Will try if we loose them again and keeping a close eye at the moment. Thanks for your reply.