on 31-01-2023 18:59
Hi, I'm having problems activating Netflix through my account. When I click on 'Activate Netflix' in Entertainment Services I get a message saying "Sorry, something’s gone wrong! We’re having some technical issues. Please try again later."
I've tried it many times now at different times and it hasn't worked any time? Does anyone have the same issue or know a fix for it?
Thanks
on 01-02-2023 12:40
Do you already have a Netflix account signed in? I had this issue, I was already signed into my non-virgin Netflix account. I factory reset my box (for another reason) and when going back into Netflix to login it knew i was entitled to VM Netflix and could activate from the box.
on 03-02-2023 13:53
Hi mcflin25,
Thanks for your post and welcome to the community.
Just to touch on @jamesredfern's advice, are you already signed into Netflix via Virgin?
Let us know,
on 08-02-2023 07:52
I wasn't signed into Netflix no, I logged in and rejoined with a previous unsubscribed account through the Netflix app on Virgin.
on 10-02-2023 09:22
Hi mcflin25 👋 thank you for letting us know!
It sounds as though these issues are still ongoing for you, so I will send you a PM to confirm a few account details and offer further support! You can find my PM in the top right corner of the page in your Inbox 📩.
We can return to this public thread with an update when possible! Thanks for your patience in the meantime!
All the best 🌞