Access to SD channels

[gs030d1651]

Hi,

I've recently moved from V6 to 360. However the SD versions of some channels are no longer available. I know about the show best version, however some channels, notably Sky Sports sometimes start to break up, and on my v6 box I would switch to the equivalent SD channel and all would be fine, I'd rather have less definition but no breakup!

Is there a way to force selection of the SD channel?

[BenMcr]

No, there isn't a way sorry.

You shouldn't ever get any HD breakup. If you do there is a likely signal issue that needs fixing.

[gs030d1651]

That's disappointing, it mainly happens on channel 504, if the cricket is also on main event or mix they don't suffer the same issues, nor, annoyingly, do adverts on 504

[nodrogd]

Sky Sports Cricket HD shares a broadcast mux with Sky Comedy HD, TLC HD, Eurosport 2 HD & Quest HD. If you subscribe to movies, Sky Family HD is also carried on this mux along with Cartoon Network HD, Sony TV HD, France 24 & Zee.

A signal issue is likely to therefore affect all the above channels, but others may be less affected or not at all. If a reboot does not fix then call faults & get it looked at, as a situation like this can only deteriorate over time.

[gs030d1651]

Thanks for the info, I don't really use any of those channels so I will do so and see if they exhibit the same issues

[Travis_M]

Hi @gs030d1651

Thanks for posting on our community forum!

Have you managed to speak to our team around this issue already?

Regards