on 06-06-2021 18:18
Anyone else have buffering issues since switching to 360 customer service say no one else has an issue.
Funny how i didn't before changing to it
Answered! Go to Answer
on 09-06-2021 09:37
We do regularly updates on the software, hopefully a re-boot will get this issue resolved.
Kind regards,
Zak_M
on 08-06-2021 18:28
Hi Alanch610,
Thanks for your post.
Sorry you are having issues with your 360 box,
Could you give us some more info please?
How is your box connected to your broadband, is it wired or wireless? Is it buffering on apps? Demand?
Thanks
Zoie
on 09-06-2021 03:33
It buffered on demand and in recordings watched highlights of F1 on sunday yo have it stop every few seconds not the first time its done it as aldo with spps as well. Connected directly and only sits about 30cm from the broard band box.
As it did before the software update do the issue is in the software as didn't have the problem before the update.
on 09-06-2021 09:08
Thank you for coming back to us @alanch610
Are you able to let us how the box is connected to the broadband?
Kind regards,
Zak_M
on 09-06-2021 09:11
The box is plugged in directly as it was when installed by a virgin engineer even if it wasn't it is still the 360 software at fault as had no problems for the 2 years before installing the 360 software.
on 09-06-2021 09:28
Thank you for coming back to me.
Could you check that all the connections are finger tight and then re-boot the box.
Kind regards,
Zak_M
on 09-06-2021 09:31
Ok i will give it a go later but as i know connectors are tight and have been since it was installed plus the box rebooted when the software was installed I don't see how it will change the outcome. Unless you have a software upgrade that needs a reboot.
on 09-06-2021 09:37
We do regularly updates on the software, hopefully a re-boot will get this issue resolved.
Kind regards,
Zak_M
on 24-08-2021 17:03
It has been rebooted a number of time in the last few days and again today when the engineer fitted a new box so he told me another customer on this forum reported the same problem so maybe a warning to customers to let them know it's a potential problem until it is sorted out be a software update by virgin
on 26-08-2021 17:37
Hi @alanch610
Thanks for getting back to us and letting us know you have rebooted.
How are things working for you now since the engineer visited?
Kind regards,
Serena