360 tv is frozen on virgin media welcome

[Ellie216]

I can’t get passed this. I’ve tried everything. All connections are correct. Reboot/switching off has been attempted 3 times! PLEASE HELP 

[newapollo]

Hi @Ellie216 

Try the following. Turn off the 360 at the switch;  then on the box  hold down both the power button and the + button at the same time.

Whilst keeping hold of those buttons for a further 30 seconds turn on the 360 again .

Hopefully then the box should reboot, the power button will turn blue, and it should  reset and boot up normally

[Ellie216]

Thank you but it didn’t work 🥺

[japitts]

In that case, the advice depends largely how quickly you want this resolved.

VM forum staff should respond on here in a couple of days, and can likely book the tech visit you need. But if you want the tech booked ASAP, then you should contact fault-CS on 150/0345 4541111

[Ellie216]

Thanks for your help. They’ve raised an incident and booked an engineer