360 second remote

[organmaster]

Engineer called today and sorted out a new hub 4. I asked if he had some more remotes to be able to control the 360, he gave me two but they don’t connect. It only seems one at a time. Why?

[newapollo]

Hi @organmaster 

Each 360 remote pairs 1 to 1 with the box, it does not use infra-red (IR). This means you can only use one remote with a box and not multiple.

You can use some third party remotes such as the OneForAll URC7125 - use the SimpleSet setup process and choose Ziggo manufacturer

Also the Logitech Harmony remote.  You need to set them up as a "Ziggo Mediabox Next" 

You can also control the 360 by using the Virgin TV Go app.