360 remote

[Cherub53]

Hi had an extra box installed Tues only part of 360 remote working 4 days later not working at all 

[newapollo]

Hi @Cherub53 

Silly question but have you tried new batteries?

If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start

Press and hold the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote.

To pair the 360 remote hold down the 'TV' button and '0' button together until the Standby button starts to flash.

You can also re - pair the remote by pressing  Home > Settings > Pair remote with devices ? Pair TV and follow the on screen instructions

[Cherub53]

Hi

I have tried the resetting didn't work can't do any other as remote does not work to go to settings

[newapollo · Accepted solution]

Hi again Cherub53,

As a tempoary solution you can use the Virgin TV Go app instead to go into the 360 box settings and also control the box.

https://www.virginmedia.com/help/services-support/apps 

You should also be to roder a replacement remote online through My Virgin Media

 https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote 

[Cherub53]

Hi 

I gave up tried the app said there was a fault on box phoned virgin they said they were having trouble with app will just wait for new remote thanks for your help

[Zach_R]

Hi @Cherub53,

I can see that my colleague has already responded to your other post about this, where we will assist you further if needed.

Please do refrain from making multiple threads about the same issue going forward.

Thanks,