We upgraded to tv360 around a month ago. We still have the v6 box but got sent the 360 remote. Ever since we got the remote we have had nothing but issues with it. First the volume would keep popping up every few seconds. We called virgin and they talked us through how to fix it. However every time we switch to Xbox or another HDMI once we switch back to virgin the volume keeps popping up every few seconds again. It’s very distracting when trying to watch anything. The issue only happens when we are using the virgin box so we know it is not an issue with the tv. After around a week or two of using the new remote it stopped being able to turn our tv on and off. When we raised this issue with the technical department they said that the new remote can not turn our tv on and off even though it has a button for the tv. We have called customer service 3 times and they can not fix this issue. Just wondering if anyone else has had a similar issue and if anyone could help try to fix it.