on 20-02-2023 15:23
I renewed my contract last year and was expecting to get the new 360 remote so i could swap but I haven't received anything. how can i chase this up? there does't seem to be any option on the website to request the upgrade.
on 22-02-2023 15:28
Hi there @Bladesong101
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your package. Can I just confirm, does the package show as 360 on your contract in your My Virgin Media account?
Thank you.
on 22-02-2023 18:09
Thankyou ash, I called and sorted it out, seems like the original request didn't happen.
on 25-02-2023 09:27
Thanks for the update @Bladesong101
Glad it's sorted now and our sincere apologies this did not happen originally.
If we can help with anything else, let us know.
Have a lovely weekend 😊
on 25-02-2023 10:42
Thankyou, the upgrade had a few issues, but not it's set up I'm very happy. Finally getting CEC has made a huge difference.