360 "switch" from V6 not possible from VM account.

[Ashg]

The following is a cut and paste from the VM site "1. Switch to 360: Sign in on My Virgin Media. Follow the prompts to upgrade your TV package.
2. Get everything you need in the post: To replace all TiVo boxes: a new 360 box and remote for each. Or download 360 onto the V6 boxes you already have: a new 360 remote for each."

I have also found a number of external sites that say it's possible to change from V6 to 360 via your VM account, yet it is clearly not. I have pointed this out to VM via complaints but have had no reply.

Yes I could phone them but why not say it's possible to do this when it is clearly not.

Could someone from VM please reply. Thank you.

[Ashg]

I tried to contact VM about this via WhatsApp and still waiting for a reply after 4 hours ☹️

[Ashg]

I've been trying WhatsApp from 8.00 am this morning and did in the end get through about 9.00am . I didn't get the answer I liked so got put through to customer services where I asked my question and had no reply and was somehow cut off 😠. I'm now waiting again to be put through. This has to be the worst service I have come across in my life! 😡   

[Ashg]

Now made a complaint via my account because the operator would not give me a price for a new contact with an upgrade to the TV. Undeliverable I'm lost for words. 😡

[japitts]

The two requests are separate though.

1: You want to convert from V6 > TV360. This often comes with a charge for the remotes

2: You want to renegotiate your package.

Sometimes the conversion fee is waived if you request a conversion at the same time, but otherwise the two processes are separate.

[Ashg]

My contact is out of date and I wanted to get a better price and upgrade the TV part of my package. I got in touch with customer services who offered me a lower price for my present package.

I said that's great but I wish to upgrade the TV part of it and wanted a good price for that. I had no luck getting it across that I didn't want the deal offered because it didn't upgrade my TV as asked.

Is it not possible to upgrade the TV part of the package and take out  a new contract, or do I have to leave and start over as I ended up saying to the operator.  It seems that  the options are leave or take the same package for 18 months that I don't want, I or leave and start again which is madness.. This cannot be right!

I have made a complaint to VM about this which can take 29 days for a reply! Is there an outside body I can also take my complaint too?  I'm now stuck in no man's land and very upset with the whole experience    

[nodrogd]

Depends what you have now & what you wanted to be upgraded too.

As you haven't given details it is difficult to advise.

[Ashg]

I have maxit tv and asked for the big bundle plus drama and docs.

[Ashg]

I was also told if I cancel to upgrade my package the equipment will be taken away and I cannot open a new account for 90 days.

Seems madness just to up date a few channels 

[japitts]

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@Ashg wrote:

I have maxit tv and asked for the big bundle plus drama and docs.

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That's not an upgrade. Maxit is the top-tier of TV bundles, "Big Bundle" is based on Mixit (which is the base layer), and you're adding on two personal-picks.