360 performance

[Emhi]

1. All boxes have been hard reset multiple times and still not performing.
2. All Recordings have parts missing
3. Live tv regularly just pauses and freezes
4. Recorded programs get stuck in loops that you cannot get past.
5. Trying to change channels - it freezes and nothing happens
6. Voices are never synced - constantly having to try audio delay
7. When watching recordings - just freezes randomly.
9. Multi room - part way into watching something - playback stops with message that box box is offline even though it is not.

is this expected ?

[Ernie_C]

Absolutely not.

Phone Virgin Media and ask for free support to resolve these issues.

Phone 150 from your Virgin Media landline for free or 0345 454 1111.

[Zak_M]

Good afternoon @Emhi 

Welcome to the forums and thank you for taking the time to post. 

I am really sorry to hear that you have had some issues with your 360 box. 

Those issues don't sound to clever.  Did you manage to call the team regarding this?  

Kind regards,

Zak_M