on 24-08-2021 16:54
Anyone from virgin want to tell us when the issue is going to be fixed?
on 24-08-2021 17:16
This is a fault with just your TV, try doing a factory reset of your tv via your TV remote menu system
on 24-08-2021 17:38
Already tried as I said the engineer tried as well he said it's an update done by Toshiba which is why I ask when virgin is going update their software to accommodate Toshiba TV's otherwise all Toshiba owners will have the same problem as me
on 24-08-2021 18:46
Sounds like an issue with the Toshiba firmware update, I'd say you should take it up with Toshiba rather than expect Virgin to fix it.
on 24-08-2021 18:49
It's going to be an issue with other TV's as well so simpler for virgin to get their software to work with all TV's at this stage.
on 24-08-2021 19:44
Hi alanch610,
What's the model number of the Toshiba TV?
on 24-08-2021 19:57
It's 8541
on 24-08-2021 20:13
Hi again alanch610,
CT-8541? That's the remote control model number.
The model number should be on the back of the TV.
on 24-08-2021 22:19
on 25-08-2021 02:58
It was the engineer who told me of a report on here who has the same issue so I guess your wrong with no others reporting an issue also another make of TV has an issue that had a firmware update so 2 makes of TV same issue think I see a pattern forming however the other TV was cured by switching off the Dolby sound so seems not very observant I don't come on here very often I assumed people where going to at least have an idea but so far seem not to read the original post or simply have no idea