on 21-06-2021 22:53
I have had the new 360 upgrade for a few days now I have the main box in playroom across the hallway and the MINI box in the lounge and all has seemed well except this evening when I tried to watch a programme that was record on the mini box and a pop up on the tv said the box is offline please switch it on.
The box is on and online as I am watching the tv through it.
I tried other recordings and got the same message, I went to the main box and tried to watch them and it said that the box is offline or not the the same network.
Any ideas please.
on 21-06-2021 23:06
Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it
You should check the network settings on your boxes.
Settings > Network > there are two options
The first setting should state if you are connected to the hub and which band eg 2.4 or 5 - you can also press OK to change connection from there
The second setting Diagnostics gives a visual representation of your connection status, signal quality and connection speed
on 21-06-2021 23:12
Thanks Dave
i will check the settings in the morning, I did run the diagnostic option on both boxes and both were connected to my WiFi and green ticks all round.
connection speed = high
Bring back the old V6………
on 24-06-2021 10:07
Hey @Retiredatast,
Have you been able to get your mini box issue resolved with the advice from @newapollo?
If not, please let us know and we can assist further to get this resolved for you.
Regards,
Steven_L
on 24-06-2021 16:53
I’ve experienced similar symptoms on my main box, IFound powering it off and restarting sorted it out.
on 24-06-2021 17:32
Hello Dave
your suggestions were made and it still did not work.
I contacted virgin who said it was a KNOWN problem and they would fix within 48 hours remotely which they did, mini box and app all working now.
keith
on 24-06-2021 17:33
Hello
no it did not fix the problem, virgin knew about it and fixed it remotely.
thanks
on 24-06-2021 17:33
Thank you I will bear in mind.
on 24-06-2021 17:35
Hi again Keith,
Thanks for the update.
It's great to hear that VM were able to fix it remotely.
Stay safe and take care.
on 26-06-2021 07:07
Hello Dave
just as an update, 24 hours later the mini box went offline again so another call to virgin was made.
I have had more trouble with this crap 360 system in the last week than I have in the 20 odd years I have been with Virgin.
I am seriously looking at Sky TV