360 mini box saying offline when it is not

[Retiredatast]

I have had the new 360 upgrade for a few days now I have the main box in playroom across the hallway and the MINI box in the lounge and all has seemed well except this evening when I tried to watch a programme that was record on the mini box and a pop up on the tv said the box is offline please switch it on.

The box is on and online as I am watching the tv through it.

I tried other recordings and got the same message, I went to the main box and tried to watch them and it said that the box is offline or not the the same network.

Any ideas please.

[newapollo]

Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start  - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.

The first two options are best if you have a mini box and want to watch a recording on it

You should check the network settings on your boxes.

Settings > Network >  there are two options

The first setting should state if you are connected to the hub and which band eg 2.4 or 5  - you can also press OK to change connection from there

The second setting Diagnostics gives a visual representation of your connection status, signal quality and connection speed

[Retiredatast]

Thanks Dave

i will check the settings in the morning, I did run the diagnostic option on both boxes and both were connected to my WiFi and green ticks all round.

connection speed = high

Bring back the old V6………

[Steven_L]

Hey @Retiredatast,

Have you been able to get your mini box issue resolved with the advice from @newapollo?

If not, please let us know and we can assist further to get this resolved for you.

Regards,

Steven_L

[awmaines]

I’ve experienced similar symptoms on my main box, IFound powering it off and restarting sorted it out.

[Retiredatast]

Hello Dave

your suggestions were made and it still did not work.

I contacted virgin who said it was a KNOWN problem and they would fix within 48 hours remotely which they did, mini box and app all working now.

keith

[Retiredatast]

Hello 

no it did not fix the problem, virgin knew about it and fixed it remotely.

thanks

[Retiredatast]

Thank you I will bear in mind.

[newapollo]

Hi again Keith,

Thanks for the update.

It's great to hear that VM were able to fix it remotely.

Stay safe and take care.

[Retiredatast]

Hello Dave

just as an update, 24 hours later the mini box went offline again so another call to virgin was made.

I have had more trouble with this crap 360 system in the last week than I have in the 20 odd years I have been with Virgin.

I am seriously looking at Sky TV