360 controller flashing but not working

[tonytubbs66]

Hi,
Our 360 controller no longer works properly, only had it 2 months.

we’ve changed the batteries and switched everything on off.

- the red “on” light on the controller flashes twice briefly every minute or so

- I’ve tried the tv/rewind button reset trick to reset it and it has, according to the on screen message, paired again with the tv. But it returns to the state of flashing and not working 

- if, say, I hold the volume button, the volume will change briefly when the flash of the on buttons happens.

any ideas please?

thank you 

[Zak_M]

Good afternoon @tonytubbs66. 

I can get a new remote sent out to you no problem. 

I will pop you over a PM so that I can confirm your account information,  you can find your PM via the purple envelope in the top right of the screen.

Kind regards,

Zak_M

[tonytubbs66]

Thank you Zak, looking forward to your Mail.

all the best

tony