on 06-03-2022 20:49
Just got a virgin 360 box, how I wish I hadn't & had stuck with the Tivo box despite the problems I was having with catch up there. The volume on the 360 is so low I have to turn it up to 100 & it's still too low. I switched the Dolby thing to 'follow content' which was much better & then it just went quiet again when I watched a recording. Also, is there a way to have recordings, catch up etc just displayed as a list, without pictures? It's like being back in Blockbusters in the '90s. It takes ages to search eg for a programmed beginning with a letter near the end of the alphabet. With the Tivo box you could start typing letters & find the programme you wanted really quickly..
Answered! Go to Answer
on 10-03-2022 09:17
Well, volume is better but still not consistently good. For some things the volume just seems to drop. And nfortunately it's not possible to have programmes etc displayed as a text list, like on the Tivo box ,I think that shouild be on option with the 360box.
on 12-03-2022 10:42
Hello @TJW2,
Welcome back, thanks for posting.
I am sorry for any issues with your 360 TV box.
Can you please tell me how it is for you at the moment?
Many thanks,
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on 31-03-2022 13:31
Not brilliant, the sound is better but still not really loud enough & varies with different programmes. The huge programme icons displayed take up so much space, just a list would enable you to see more of what is available in one go. The Tivo box was so much better, I wish I still had it.
on 02-04-2022 13:56
We truly apologise for this experience @TJW2.
We will take your feedback on board and pass it on to the relevant teams for improvement. Have you tried rebooting your device to see if the issue persists? https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2 You may also find the following link useful https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/home-screen-menu-virgin-tv-360
Thanks,