on 02-09-2021 11:22
Hi, I was given the option of having a 360 box recently, We had the remote delivered, my TiVo box has been reprogrammed but I haven't received a 360 box. Also how many extra mini boxes can I have? Thanks.
Answered! Go to Answer
on 03-09-2021 01:00
Hi ErinDom,
If you want additional mini boxes you will need to speak to regrades to order them.
This will involve booking a tech visit as each VM set top box requires a coaxial connection.
on 02-09-2021 12:36
Let's check what you've actually done here - bearing this picture of the boxes in mind.
V6 boxes can be converted into 360-master boxes (with hard drives), TiVo boxes will be swapped out for mini-boxes (without hard drives). When you say a TiVo was reprogrammed, I'll assume you mean a V6.
You can have upto 2 additional minis (or converted V6) per master. So 3 x 360 in total.
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on 02-09-2021 22:31
OK, thanks for that. So can I assume from your answer that I don't get a new box? I really don't mind not getting a new box, it's just that from all the Virgin blurb I've had, it looks like I get a new one - I just wondered where it was. With regards to the mini boxes, how do I get them?
on 03-09-2021 01:00
Hi ErinDom,
If you want additional mini boxes you will need to speak to regrades to order them.
This will involve booking a tech visit as each VM set top box requires a coaxial connection.
on 08-09-2021 08:40
Thanks Dave, very helpful.
How do I get hold of regrades?
Cheers.
on 08-09-2021 11:36
Hi again ErinDom,
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, options 1,1,4 and 4 (regrades) The best time to call is between 8am and 10am to avoid call queues, or late afternoon around tea time
on 08-09-2021 11:44
@ErinDom wrote:Thanks Dave, very helpful.
How do I get hold of regrades?
Cheers.
I think regrades is code for the retentions team, which is the " thinking of leaving " option.