360 box issues with recordings being lost.

[Richtea67]

360 box, keeps losing recordings and signs out of Apps. Will I need a new box, or is there a software update fix.

[roy247 · Accepted solution]

Sounds like you will need a new box, you could try a factory reset and if you have no recordings select the option to format the hard drive.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or wait here for one of the forum team team to pick this up which might be 2 to 3 day's.

[Richtea67]

Hi Roy 247

Cheers. We have reported it and an engineer is booked in next week.

Richard