360 box deax

[bigbadbod]

Hi, is anyone from Virgin able to sort out a replacement 360 box please?

The one we have in the bedroom has died, no lights or activity. I have tried it on a different plug socket and 2 different extensions, nothing, totally dead.

Thank you

Ste

[newapollo · Accepted solution]

Hi Ste,

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you.

[bigbadbod]

Hi Newapollo, thanks. I have managed to fix the problem now.