on 09-10-2021 17:09
did you ever fix this, i have the exact same issue?
[MOD EDIT: Post split from old thread and subject title changed for clarity. @gsneaks please provide more information about your issue so the Forum can help]
Answered! Go to Answer
on 13-10-2021 13:51
on 10-10-2021 08:06
on Virgin 360 i'm unable to scroll up and down on the recordings lists (both recorded and planned). You can use the channel up and down, browse left and right just not scroll up and down. Up and down scroll works everywhere else. If you turn off the box (hard power) for 20secs it starts to work but then stops very quickly. I have 2 boxes and only one has this issue
on 10-10-2021 22:10
I have the same problem too with unable to scroll up or down when viewing all recordings. Really annoying to power off the box for 20 seconds and then back on. Not good for the electronics and don't want to power off when its recording, which is also difficult to find out.
@Virgin developers, please fix this bug soon!
Thanks
on 11-10-2021 12:41
Hi SteveTitaniumX and gsneaks,
I would try a factory reset if you haven't already, it cured a problem I had when I couldn't scroll up and down the TV guide but was OK scrolling everywhere else.
Just select the keep your recording's option, it may reset a couple of your settings back to default if you have changed them.
on 13-10-2021 13:51
on 13-10-2021 19:07
thanks, that seems to have worked. i didnt realise you could factory reset and keep your recordings, so didnt want to try that!
on 15-10-2021 19:30
Thanks for the update @gsneaks, and we're pleased to hear this was successful.
Do please feel free to come back to us if you have any further issues we need to address
Kindest regards,
David_Bn
on 20-12-2021 11:28
Dear All - I've had this problem happen several times now and had to factory reset each time. It's very not ideal. Any idea where can we officially notify Virgin (developers?) so that this bug is fixed permanently? cheers, S
on 22-12-2021 13:51
Hi SSLondon,
Welcome back and I'm sorry to see the issue still persists.
Can you list the steps you take to navigate/access the recordings if possible? Just so we can attempt to fix this issue long term for you
Thanks,