360 Mini box power supply

[willo365]

The power supply cable for our mini box has been damaged and Virgin customer services advised they could not supply a replacement and I must source one myself!  Can anyone advise where to go for this and the correct spec for the PSU?

[BenMcr]

They should have been able to resolve that, you 100% should not have been told to source it elsewhere.

[willo365]

Thanks for the reply.  I would have thought that as well but that's what I was told!

[willo365]

I spoke to Virgin again on the strength of the reply and they have promised to send me a replacement.

Cheers

[Hayley_S]

Hello @willo365.

Welcome to the community page, thank you for posting on here.

I am sorry to see that you have been having issues with your 360 TV box.

I can see that you have mentioned a replacement is being sent, please let us know if this does help you when it arrives.

Look forward to your response.

[willo365]

I was told it would arrive last Thursday but there's still no sign of it!

[Hayley_S]

Hello @willo365.

I am sorry for the delay with this.

I have emailed the area field manager, they will not reply until the weekend is over.

Once I get a response I will update you with what we can do about this.

Thanks,

[willo365]

Just letting you know the power supply arrived the other day and everything is now fine.

Many thanks

[Ayisha_B]

Hi @willo365,

Thanks for the update, glad this has arrived 🙂

Hope you enjoy the rest of your weekend.