360 Mini Box

[Retiredatast]

I switched on my 360 mini box this morning to watch a recording that was recorded on my main 360 box only to find that the list of recordings on the mini box bear no resemblance to the recordings on the main box.

the mini box is connected via Ethernet as is the main box.

the mini box has been restarted 3 times but this makes no difference!!!

can anyone please help?

[nodrogd]

Switch everything off.

Restart your hub & let it stabilise, then restart your main V360 & the mini box. Give them a good 10 minutes to establish the required connections & see if this fixes the problem.

If not you will need to call customer services, as there may be an account issue.

[Retiredatast]

Thanks for the reply.

when you say the hub do you mean the Router?

I checked the list of recordings on my main box and they are completely wrong they are now the same as the mini box?

I have recorded a programme on the mini box to test it and they can play ok. But the other recordings say that there is no information available.

also do you have the number for customer services if you call from a mobile?

thank you

[newapollo]

Hi @Retiredatast 

The mini box doesn't have a hard drive. All the recordings are made on the main box.

The main box needs to be turned on, or set to fast start or active start in order to be able to watch recordings

Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start  - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it

[Retiredatast]

Thank you

the main box is on fast start and turned on.

it appears the the mini box is not synced with the main box.

it shows no planned recording when there are and the incorrect list of recordings that shows are programmes that have been watched ages ago and deleted.

[Alex_RM]

Hi Retiredatast,

Thanks for posting and sorry to see you're having some issues with the recordings on your boxes. So I can take a closer look at things I'll need a few more details from you. I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[japitts]

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@Retiredatast wrote:

also do you have the number for customer services if you call from a mobile?

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For reference - 0345 4541111

[Retiredatast]

Hello Alex

what seems to be happening is my list of recordings keeps switching between the correct list and the incorrect one. When the incorrect one is showing on my main box I keep pressing the Mic button and saying “recordings” and eventually the correct list appears and I can what a recording, however when I finish watching a recording the list reverts to the incorrect one.

With regard to the mini box the correct list eventually appears but when I try to watch a recording I get a message to say there is no information and I am unable to watch anything and then the incorrect list appears

[Ernie_C]

Like this?

[Retiredatast]

Yes exactly 

Virgin have flagged a problem on my account and the tech team are apparently going to look into the problem/box remotely.

did you fix your problem, if so what did you do?