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lynn-gibbons
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why has my house phone stopped working?

hi my house phone has stopped working I can't get a dialling tone no incoming call and can't make any out going calls, I have checked all sockets are in properly so think there must be a fault in the line

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Dave_cq
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Re: why has my house phone stopped working?

Hi Lynn

Use the Check Service Status (top right of this page) so see if there is a known fault affecting your area.

If not you will need an engineer.  You can wait for a member of the Forum Team to pick this up ... could be days.  Alternatively, if you have access to another phone you could call the fault in ... 150 from a VM phone or 0345 454 1111 from any other phone.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Dutyskirt
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Re: why has my house phone stopped working?

Same issue on my landline. Those dialling in hear a ringing tone and also get diverted to the answermachine however the house phone(s) does not ring. No dial tone on any of my handsets (1 cordless and 2 plugged in). I've tried unplugging individually but no joy. I've also checked the service status and run a line check and no fault are reported. I don't have a Virgin mobile so no option there.

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Forum Team (Retired) Josh_RW
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Re: why has my house phone stopped working?

Hi lynn-gibbons,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and the network is clear at the moment. Are you able to try another handset in the socket? This is just to make sure the handset isn't causing the fault.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team (Retired) Josh_RW
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Re: why has my house phone stopped working?

Hi Dutyskirt,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with your line too.

 

I've located your account and I can see you've got a technician booked to fix this for you. Let us know how the appointment goes and give me a shout if you need anything else.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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