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phone line never worked

Hi there,

New to Virgin Media, installation was on 7th November 2017 and the phone line has never worked.

Never received a call, no dial tone. I've tried ringing my house phone and it goes straight to voicemail. I have tried the phone at my neighbours and the phone works perfectly fine. I've run the online tests and it keeps getting stuck on 99%.

I need the phone to work; I'm paying for this service and mobile reception around here is awful so a landline is essential. I have rang the helpline but I don't have time to sit on the phone all day. No online chat doesn't work either.

How do I arrange for an engineer to come out and sort the problem?

Thanks in advance.


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Re: phone line never worked

Hi shan2,

Welcome to the community. Smiley Happy

I am sorry to hear that your landline hasn't worked since it was installed.  I will be happy to help get this sorted for you.  I have carried out a line status check and a fault has been detected.  I will gladly arrange an engineer appointment with you to get this fixed.

I will pop the details in a private message.  Look for the purple envelope icon above.


Forum Team.

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