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stevenT17
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no outgoing line, incoming calls straight to voicemail

Hi,

I seem to have a bad phoneline connection, no outgoing calls or dial tone. Anyone calling is sent to voicemail even when unplugged or another phone is plugged in.

Please send an engineer and let me know asap when I can expect this.

Kind regards

S Foster

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Re: no outgoing line, incoming calls straight to voicemail

HI stevenT17

 

Welcome to the Virgin Community, I'm very sorry for the problems you're experiencing with your telephone service. 

 

I've located your account to take a closer look at your account and run some tests, I'd like to arrange for an engineer to come and take a closer look, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

Speak soon

Craig


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