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Duncan03
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need to talk to someone at VM via web chat and not a robot service

how can i chat to VM via web chat and not a robot or questions and answers page, like i have always been able to web chat to someone and they respond to me and deal with issues

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Forum Team
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Re: need to talk to someone at VM via web chat and not a robot service

Hi Duncan03,

Thanks for your first post and welcome to our forums page. 

Can you expand on what you would like to discuss with us please? We would love to see what we can do to help.

Thanks

Lindsey_C

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Duncan03
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Re: need to talk to someone at VM via web chat and not a robot service

I have always been able to talk via web chat and instant reply by someone there, but now only robot assigned answers. So do VM have the web instant web chat online to discuss things????

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Forum Team
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Re: need to talk to someone at VM via web chat and not a robot service

The online chat is manned by advisors that are there to help. How are you trying to access our online chat? Is there anything I can do to help on here?

Thanks

Lindsey_C

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Duncan03
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Re: need to talk to someone at VM via web chat and not a robot service

can you then open a direct online chat between me and you then, as i cant find that onlne chat,  i can only find the community bit

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Superuser
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Helpful Answer

Re: need to talk to someone at VM via web chat and not a robot service

Webchat is available Mon to Fri , 8am to 8pm

https://www.virginmedia.com/shop/contactus/experiencing-an-issue

And hit the "chat now" when they are open.

Top Tips for online safety. Never ask anyone to open a connection to your computer on a public forum. That way identity theft lies...

 


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