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tonyc100
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my land line is being used by someone else.

hello everybody 

my number is being used to ring up strangers, I believe after I got a unsolicited call, they call me and ask who I am and some threatening because they think I am a marketing company.

anyone had this problem, I'm not sure Virgin can help.

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whyowhyowhy
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Message 2 of 8
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Re: my land line is being used by someone else.

Are you sure it wasn't just a wrong number?  I get loads of wrong numbers because my landline is only made up of two numbers repeated randomly.  I just leave the answerphone to pick it up and ignore it if it's not for me.

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tonyc100
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Re: my land line is being used by someone else.

recipients of calls said my number on the call memory 4-5 calls in all last caller quite shirty all calls quite close together.
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tonyc100
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Re: my land line is being used by someone else.

I still think one of the unlawful marketing companys from abroad have been able to hack my phone if this sounds paranoid so be it, not much help from virgin they just block all calls other than those on your phone memory, there is no problem today Sunday.
thanks for trying to help, good point about answer machine.
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Roger_Gooner
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Re: my land line is being used by someone else.

You can activate your free voicemail.

http://community.virginmedia.com/t5/Help/Voicemail-on-Virgin-Media-home-phone/td-p/3166526

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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Forum Team
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Re: my land line is being used by someone else.

Hi tonyc100

 

Welcome to the Community, I'm sorry for the problems you're experiencing with your telephone service recently.

 

There's not a way for us to see if someone else is using your number fraudulently but from my experience this would be unlikely. In either case, a resolution to the issue could be a change of telephone number, if that's something you could go for?

 

You can request this by giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other and speaking to our customer service team. 

 

This will stop this activity happening in the quickest possible way.

 

I hope this helps

Craig


New around here? To find out more about the Community check out our Getting Started guide


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tonyc100
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Message 7 of 8
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Re: my land line is being used by someone else.

Thankyou the problem seems to have gone away, no need to change number although marketing companies are still a problem for many people as long as I can see the number that's calling I can choose not to answer.
Thanks again for your help.
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Forum Team
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Re: my land line is being used by someone else.

Thanks for getting back to me about this tonyc100

 

We'll be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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