"Virgin Media Outage Update - Description: Service update. Telephone fault F006672254. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 10/12/2018 14:00:00. The Virgin Media Team.- ID: F006672254. Best wishes, the Virgin Media Team."
Seriously don't you think that if a service that is being charged for is going to be unavailable for 4 months there should be written explanation apology and details of charging changes made to the customer....no wonder rip off Britain are looking at you.