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jan-13
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Message 11 of 19
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Re: landline outage 13 days ongoing

10.03 we have identified  the problem (yet again) engineer is on his way (someone needs to send a search party) estimated repair 22/11/18 at 1600....

10.21 we have identified  the problem (yet again) engineer is on his way (seriously need a police missing person report) estimated repair 27/11/18 at 1200....

 

so in 19 minutes we have added 5 days and the engineer is still on his way....

 

 

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jan-13
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Message 12 of 19
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Re: landline outage 13 days ongoing

Screenshot_20181129-134641_Chrome.jpg

 

So 13 days is now up to 36

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Message 13 of 19
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Re: landline outage 13 days ongoing

HI jan-13,

I have responded to you here: Re: Landline problems in ub4 area...


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jan-13
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Message 14 of 19
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Re: landline outage 13 days ongoing

Still no phone....38 days.

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Message 15 of 19
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Re: landline outage 13 days ongoing

Hi jan-13,

Just to let you know I have replied to your post here.

Thanks

Rose
Forum Team


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jan-13
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Message 16 of 19
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Re: landline outage 13 days ongoing

And todays update....text number 18.

"Virgin Media Outage Update - Description: Service update. Telephone fault F006672254. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 10/12/2018 14:00:00. The Virgin Media Team.- ID: F006672254. Best wishes, the Virgin Media Team."

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Message 17 of 19
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Re: landline outage 13 days ongoing

Ohps ment text 24.....6 phone calls thats 30 estimated fix problems 

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Message 18 of 19
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Re: landline outage 13 days ongoing

Hello Jan-13

 

I am very sorry to hear you have had this issue, unfortunately this has been pushed back again and could be a further 4 - 6 weeks, I appreciate this is frustrating jan-13 I can assure you

the team will be working hard to get this fixed.

 

 

Thanks Joe_F

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Message 19 of 19
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Re: landline outage 13 days ongoing

Seriously don't you think that if a service that is being charged for is going to be unavailable for 4 months there should be written explanation apology and details of charging changes made to the customer....no wonder rip off Britain are looking at you. 

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