The landline has been out for 13 days and its my postcode not just me.
No contact from virgin.
I call them if I say yes that's my postcode it has automated message - engineers have found fault and are working on it.....every day same message - signed up for text updates - none.
Friday spent an hour on customer relations that I only managed to get hold of by ringing sales first - before being told she could have called me back so saving my non virgin phone bill. told it would be fixed by 4pm Friday - nope.
Today - 3 attempts to get through - customer relations could only tell me engineers working on it should be solved today passed to faults (on hold for time it took to feed a baby)- didn't know about local outage had to go through line checks oh there's an outage were working on it.......
Anyone know how to put in a proper complaint, customer service only interested in me upgrading service
now 14 days yesterdays fixed by 1800 missed and todays approaching fast and still no human contact other than customer service saying its not their job and faults line saying it will be fixed yesterday and cutting me off.
So off since 30th october...got text yesterday 18 days in saying problem solved phone working...if you have problems unplugg for 30 mins to restart system...not sure about that but did....not working...text help....reply follow this link...link down....did a problem in my area search...yep same message one known fault engineers working on it....go back to my text message and text help again as instructed....they are looking into it be back to me by 1700.....day 19 no phone.
I had a second message yesterday saying it was working when it wasn't so it seems like that is the latest attempt to shut me up many texts instead of none all saying phone is working when there has been no change. Its now been 21 days which by any standards is ridiculous currently researching other companies all of whom seem to be charging a lot less for the phone and broadband service.
I'm sorry for the continued problems you've been experiencing with your service, we're working hard on getting this resolved and will be here if there's anything else we can assist or support with moving forward.