I submitted a complaint and received confirmation on the 25/11 after no phone line again. 7 days is supposed to be the response time. Anyone had any issues with the complaints department responding?
Thanks for your post - I was sorry to understand that you have not heard back from our complaints team after logging a complaint via our webform.
Are you still having issues with your landline?
Katie - Forum Team
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a week ago
Yes they finally responded. I was offered compensation from the time reported to fix. Not the whole two months, now I discover my phone numbers changed so not revived any calls for even longer. Terrible service.