Menu
Reply
  • 5
  • 0
  • 0
Jennifer105
Joining in
182 Views
Message 1 of 3
Flag for a moderator

complaints

I submitted a complaint and received confirmation on the 25/11 after no phone line again. 7 days is supposed to be the response time. Anyone had any issues with the complaints department responding?

0 Kudos
Reply
  • 1.02K
  • 58
  • 93
Forum Team
Forum Team
150 Views
Message 2 of 3
Flag for a moderator

Re: complaints

Hello Jennifer105, 

 

Thanks for your post - I was sorry to understand that you have not heard back from our complaints team after logging a complaint via our webform. 

 

Are you still having issues with your landline? 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 5
  • 0
  • 0
Jennifer105
Joining in
105 Views
Message 3 of 3
Flag for a moderator

Re: complaints

Yes they finally responded. I was offered compensation from the time reported to fix. Not the whole two months, now I discover my phone numbers changed so not revived any calls for even longer. Terrible service. 

0 Kudos
Reply