Menu
Reply
  • 4
  • 0
  • 0
fulcher
Joining in
130 Views
Message 1 of 8
Flag for a moderator

calls on bill not made by me,

I am being billed for calls which say they are made from my number, but I havent made these calls,

call centre say I dont have a crossed line, anyone elso had this problem

0 Kudos
Reply
  • 296
  • 8
  • 13
Forum Team
Forum Team
112 Views
Message 2 of 8
Flag for a moderator

Re: calls on bill not made by me,

Hi fulcher

 

Have you asked anyone if they have used the landline?

 

Kind regards 

Chris 

0 Kudos
Reply
  • 4
  • 0
  • 0
fulcher
Joining in
110 Views
Message 3 of 8
Flag for a moderator

Re: calls on bill not made by me,

hi thanks for reply,

never use the land line dont even have a landline plugged in

0 Kudos
Reply
  • 296
  • 8
  • 13
Forum Team
Forum Team
108 Views
Message 4 of 8
Flag for a moderator

Re: calls on bill not made by me,

Hi fulcher

 

thanks for the reply.

 

Has this happened on the latest bill or is this happening on multiple bills? 

Have we booked a tech to look in to this?

 

Kind regards 

Chris 

0 Kudos
Reply
  • 4
  • 0
  • 0
fulcher
Joining in
107 Views
Message 5 of 8
Flag for a moderator

Re: calls on bill not made by me,

only noticed it on last bill but looked back and printed off 6 months of phone calls, very small ammounts so didnt notice before, spoke to call centre thursday, a bit frustrating being bounced back an forth, they said there was no crossed line, will phone again to get maybe a technician to look at junction box maybe

0 Kudos
Reply
  • 296
  • 8
  • 13
Forum Team
Forum Team
102 Views
Message 6 of 8
Flag for a moderator

Re: calls on bill not made by me,

Hi Fulcher

 

They would need to book a tech to check the line and this cannot be checked over the phone 

 

Kind regards 

Chris 

0 Kudos
Reply
  • 4
  • 0
  • 0
fulcher
Joining in
97 Views
Message 7 of 8
Flag for a moderator

Re: calls on bill not made by me,

Thanks will ask for that, can they book that from Indian call centre or would I need an Inland phone number to book ancall out,

Thanks for your help

0 Kudos
Reply
  • 378
  • 30
  • 47
nick_london
Fibre optic
82 Views
Message 8 of 8
Flag for a moderator

Re: calls on bill not made by me,

You can book that from any call centre regardless of where it is. If you can try calling your own mobile from the landline and see what number pops up.

0 Kudos
Reply