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Forum Posts

Switchover is becoming a nightmare

Hi, I'm not tech minded, so please talk to me with that in mind. Thanks in advance for any help. I had an engineer round last week for switchover, as I have the Hub in my daughter's room and don't want a phone in there - and I have two corded phones ...

Azura by Joining in
  • 925 Views
  • 13 replies
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Microphone on landline not working

Anyone else having issues with their landline?  Mine is connected via hub.  Whilst I can dial out and people can dial in, the microphone isn't working so no one can hear.  I have tried 3 different phones now and it's the same problem.  We need this w...

lunarjim by Tuning in
  • 187 Views
  • 1 replies
  • 0 kudos

Technician appointment needed urgently for vulnerable relative

A relative has been contacted by phone, although she couldn't hear/understand the full conversation, and told that her phone will be switched to digital voice on 23rd October - only a week away. She needs the phone, and it's also connected to her ala...

Daisy727 by Tuning in
  • 393 Views
  • 5 replies
  • 0 kudos

cancelled my contract

I have recently left VM but have not received any letter ref the return of my wifi router. I understand that you will charge me for it if I don't return it within a certain time but as usual I have heard absolutely nothing.Please send me a returns en...

Text message scam or genuine

Received the following message on text from +44 7[REMOVED] Anyone know if it's genuine or not?   Hi, it's Virgin Media. On 14th February 2024, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to ...

alsy1971 by Joining in
  • 477 Views
  • 2 replies
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Resolved! Short of Two services - landline not working

We moved into our current address in September and so opted to pay £30 to have an engineer visit to install our broadband, tv and telephone services with virgin media on 15th September 2023. The engineer came on that date and told us we were having a...

landline

Hi , would be very grateful if anyone can anyone shed any light on the following. Since Monday 16/10/2023 I have not been able to receive any calls on my landline. No problem making calls. Have asked a few friends to ring me from their mobiles and la...

rkh by Joining in
  • 163 Views
  • 1 replies
  • 0 kudos

Switchover today. Are you confused

Unless you have total acces to the rear of your router it might be confusing. It is the very first grey port that you plug the adaptor  into. There are two grey coloured ports, there are also another four ports .This is where I was confused fumbling ...

grafton6 by Joining in
  • 217 Views
  • 3 replies
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Resolved! Fibre Phone not working post power cut

Hi,My fibre phone has not worked since a brief power cut last Thursday. No dial tone. If I call from mobile it just rings without going to voicemail.Have reset the hub and internet comes back but no phone line.any ideas please?

brampski by Joining in
  • 348 Views
  • 1 replies
  • 0 kudos