Home Phone

No dial tone

After a good fault-free run I discovered today that there's no dial tone on the home phone, and possibly hasn't been since Wednesday 25 October. Callers to the number get a ringing tone but there's no sound at this end so potentially have missed sev...

Port existing landline

Hello, I have an existing virgin media landline as well as a former BT transferred to NOW. How can I port the NOW number to Virgin media please?

Phone switch over

Does anyone know when / if Virgin are planning to changeover landline phones in the Cardiff area, I am a cable user (Co-ax I think), and the phone is connected seperately to the broadband hub. I believe the UK government have decided to switch off al...

Phone migration to router

Hi, I was advised that my phone landline would migrate to the vm super hub 3 router today 31/10/23 and have, as advised plugged the gigaset A415 cordless phone onto the router using the adapter provided by vm. I waited for 1 hour and there was no dia...

Just switched to Virgin but need my old BT phone number

Just switched to Virgin but need my old BT phone number.I was not given the option to keep my old number when I signed up to Virgin so how do I get old number ported over?thanks

Landline down but not showing on service status again

Today 29th October I have been without broadband and landline for most of the day. Finally broadband was up and running again at about 6.30pm but the landline (which is not connected to the modem but to the telephone master socket) is still not worki...

Voicemail not working

I have seen many forum reports on this subject, but the solution is not shown, only that someone has solved the issue.My landline keeps ringing and voicemail does not cut in. If i dial 1571 I get the voicemail menu, but that is no good if it does not...

Landline cant dial out, but can receive calls.

For the last few days our home phone has been able to receive calls, but when trying to make them gets a busy message on the handset and engaged beep.the diagnostics all say no issues with tv, broadband and phone.any ideas. thanks

Resolved! Landline fault reported

Our landline is not working. The phone reports a "line fault". This was tested by Virgin and confirmed. They said an engineer would need to come out. However I could not book a time slot as my mobile timed out while waiting to do this. Can I pleas...

Which calendar do VM use?

On Saturday 28th October VM sent a text telling me to perform the phone switchover ".. tomorrow, October 30th, after 9am..".It hardly takes a genius to spot the error!Maybe it's all the agents they use located in far-flung countries that have difficu...

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