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Change Engineer Appointment - Landline Switchover

VM have sent me SMS with an engineer appointment for 1 Nov to see up the landline switchover. Not suitable date. Cannot find ways to change appointment. None of the potential links provided work. Called 150 but just went round in circles. Tried onlin...

Mykat by Tuning in
  • 241 Views
  • 2 replies
  • 0 kudos

Resolved! changes to home phone

Dear TeamThanks for this.  I'm puzzled:  I thought our land line was already fibre cable, installed by C&W years ago, then taken over by NTL and in turn now owned and run by Virgin. We've been getting our phone service along with broadband and tv.  C...

fulano by Tuning in
  • 626 Views
  • 8 replies
  • 0 kudos

Fibrephone switchover - check phone line

I have followed the instructions to switch, but have no call tone.  Phone say "check phone line".  I have a Hub 3 and note there is no green phone symbol lit.  I have powered off and on.  I have called Virgin twice - on both occasions when testing th...

PBird16 by Settling in
  • 317 Views
  • 4 replies
  • 0 kudos

Landline

My Landline phone has gone dead - out and incoming calls Search at Virgin indicates no issues in  my areaHelp!

johng01 by On our wavelength
  • 424 Views
  • 8 replies
  • 0 kudos

No Incoming Calls

I have no incoming Calls but have dial tone and can make a call. Why? Thanks

Postkj by Tuning in
  • 306 Views
  • 4 replies
  • 0 kudos

Landline not connecting

HiMy landline has dial tone but does not connect after I have dialled the number.Very frustrating when I check status of landline on your website to be informed there are no known issues at my post code.The line is very noisy ie background crackling....

AnneMou64 by On our wavelength
  • 245 Views
  • 3 replies
  • 0 kudos

Revert to original landline number

Following a switch to Virgin Media, I've realised my original landline number is no longer working.  How do I revert to the original?  At the time of install the Virgin engineer said that while a new number was provided with the new hub, I didn't nee...

Landline just stopped 5 days ago

The landline died a few days ago and I keep getting different messages from your support team.First it was a known issue to be fixed same day. Yesterday it was that we now needed broadband to use the landline. Nothing received about this and no idea ...

Rehmana by Tuning in
  • 620 Views
  • 11 replies
  • 0 kudos