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Forum Posts

Telephone adapters

Hi, my adapter has not arrived and my phone is not working. After reading several posts I also have an issue that my hub is upstairs in a room i use for my computer and my phone is in the living room downstairs.  How will i plug in unless i move the ...

jord001 by Tuning in
  • 464 Views
  • 6 replies
  • 0 kudos

Existing phones, compatibility with fibre?

How do I find out if my existing phones will be compatible with the VM fibre network? Also, my hub 4 is situated upstairs and the exiting base unit that supports three more 'wireless' phones around the house is now plugged into the usual wall box dow...

bertj by On our wavelength
  • 692 Views
  • 2 replies
  • 0 kudos

For weeks my landlind has been awful

I hardly ever use my landline to make calls as I use my mobil.But quite a few people through on it and every time I'm told something is wrong with line I could not hear them and same a crackle was in background.I didn't know it was due to virgins lin...

Dexder by Tuning in
  • 115 Views
  • 1 replies
  • 0 kudos

Resolved! No Dialing tone

Hello I have had no phone line service now for approximately 12 Days. An engineer came out Thursday last week to sort out the problem. I was told that the phone line service had been closed because I have requested to end my services with Virgin Medi...

Derek_I by Joining in
  • 1379 Views
  • 24 replies
  • 0 kudos

Resolved! Increase in usage charge

My mums phone line has just been updated to Fibre Optic and her usage charge has rocketed from £1.87 to £11.27. VM assured her that there would be no change to her usage charges if she went from “copper” to “fibre optic”. Was she misinformed?

Gazzz by Tuning in
  • 213 Views
  • 1 replies
  • 0 kudos

FW500 firmware update stuck

We just recently had the FW500 installed and I tried to do a firmware update, it seemed to download ok, then said loading and since been stuck with message loading showing on the display for the last 2 days. Has anyone else had the same problem is th...

Flashing ‘red phone symbol’

Hi thereThere was an issue with the service in my postcode area yesterday but today it’s reporting that that all is o/k. However my modem is flashing ‘red phone’ and I have no dialling tone. Important that my landline is working as expecting some imp...

bigbob1 by Joining in
  • 665 Views
  • 14 replies
  • 0 kudos

I can't dial out on my landline

I get the dialling tone but can't hear phone ringing. It rings at their end and they can hear what we're saying but we can't hear them. We have tested two phones so know it is the landline and not not our phone at fault. Have been advised that there ...

Sandboy by Joining in
  • 175 Views
  • 3 replies
  • 0 kudos

Memorable Word

I want to have my home disconnected free and need to notify Virgin by 23/11 BUT I can't get to speak to anyone because I have forgotten my memorable word. I have been with Virgin for over 25 years and find this very frustrating!!! Please advise how I...

Sloansem by Joining in
  • 123 Views
  • 2 replies
  • 0 kudos

Resolved! Phone fibre

I have been notified that my home phone will be switched to fibre on 12/6 and adapter will be sent out to me.  I live in an older property where my phone connection is in a different room to the hub. Does anyone know how I can get the adapter to work...

martin671 by On our wavelength
  • 916 Views
  • 11 replies
  • 1 kudos