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Fibre Phone Adaptor - hub and phone not together

Hi there, I have the same issue as other members in that my hub and main phone socket are not situated together. I can see from other community topics that this needs an engineer visit, but I can't see how to arrange this.Please help! 

amgard by • On our wavelength
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Resolved! A bit of feedback would be good.....

Yesterday morning, our DECT phone had the message *Check phone line* on it. All the wiring back to VM's NTE box was okay, so dug out our spare BT Duet 210 and plugged it in to the NTE box. Dead as a dodo.Went to VM's status page - all was (allegedly)...

wm29 by • On our wavelength
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Caller ID not working since change to fibre optic

We recently changed to fibre optic and now my caller ID is displaying withheld. Also when when people call me they get the international dial tone. I have called your customer service several times who are unable to advise. 

Landline Voicemail Service

Can you tell me if there is an on going fault with the Voicemail notifications that has been causing problems since at least the middle of August 2023 and if it is affecting numerous landlines.

Monty14 by • Joining in
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  • 3 replies
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Cannot call any Landline numbers only mobile numbers respond

Over the past 2 days we have not been able to call any landline numbers but can receive calls from others including mobiles and landlines:Dialing tone heard when first dialing landlines.  Then the line goes quiet for some seconds with no ringtone hea...

4597 by • Joining in
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  • 4 replies
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Landline dead

Following an 8 hour outage on Tuesday 14th November my landline is dead & connected separately via old Telewest cable.   

pem2 by • Joining in
  • 235 Views
  • 4 replies
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Landline not ported over

Hi, joined virgin yesterday for first time. Telephone number not ported over. Can someone advise please? 

Digital Telephone Switchover

Hi, I have had emails and a text about upcoming digital phone switchover, but like many others have found it impossible to contact VM.  No email/web form, No specific option on 150 and eventually get told too busy try again later.I do not have home h...

mstombs by • Superfast
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Resolved! On my home landline the answerphone has stopped cutting in

After many years of working ok my answerphone on the home land line has stopped cutting in, so no one can leave any messages. The phone is ringing and working fine apart from that. Tried calling 150 but didn't seem to get anywhere.

AlanB145 by • Joining in
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  • 16 replies
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Caller id not working

Hi , third time trying to talk to you, can you please give some advise about caller id not working. It’s worked fine until my transition to your fibre network. When my caller gets an international dial tone my caller id shows withheld on my handset. ...

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