We were recently switched over to digital landline phone by virgin and provided with the adapter (from analogue to digital). Everything seemed quite simple until a friend said they were leaving messages and we weren't answering them? So we starte...
Hi, it was noticed yesterday that our landline is no longer taking incoming calls, we have a dial tone and can make outgoing calls but if you try to ring in, all you hear is one ring then a crashing sound, then nothing. Service status says everything...
I seem to have signed up to a broadband-only deal (~250Mbps) instead of a broadband and phone/voip package.Is there anything I can do as I don't want to lose my old phone number if at all possible?Is it even possible to add a phone package to bb-only...
My home phase was due to switch to fibre today. I followed the instructions with the adaptor but nothing has happened. I've rebooted the hub several times but the overview status page on the hub still says "Telephony (Disabled)" and the phone has no ...
A relatives land land line phone is faulty.There is only a loud crackling with no in or out calls possible.All sockets have been disconected but the main input socket.Different phones have been tried with the same result.The test socket in the main i...
having agreed a time I rescheduled my day to be in.the engineer didn’t show up and nonone had the courtesy to inform me eventualy navigated my way through website to see that the agreed date/time has been rescheduled for 4 days time 5 mints before he...
My parent phone line has been dead for a couple of weeks. Both in their late 70’s and I need to be able to contact them.
Hi Virgin Media,Had a question regarding our landline number, currently we have filled out an Export form for the landline. Now regarding this if within the time period of the contract ending if the landline number is not picked up by another provide...
Hi AllHave a problem where Virgin have cut off and cancelled my elderly parent's land line which they have a pendent alarm on have put a complaint in but can up to 28 days.Cancelled line and still charged full amount have had to arrange a new package...
HiWhen our 2nd engineer arrived to reconfigure the hub and phones (to swap from landline to fibre) he said the existing wired phone network in my house (4 wired phones) would still work. It did for 1 day and now does not. Can you please arrange anoth...
