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Charged for calls not made

I’m being charged for calls made from my landline, but it is impossible as I have no phone plugged in to my landline and I never have. I have been calling for two months. Nobody has any answers or understands or knows what I’m trying to say when I sa...

Resolved! itemised phone bill & phantom calls

I don’t have a fully itemised phone bill (which is part of my issue here) but recently I noticed we had large usage charges for landline phone calls on our bill, yet there is no phone attached to the landline! The charges, inc VAT, amounted to around...

Rejoined VM,was told my landline would be 'ported' still waiting??

Installed VM 20th March. landline had new number. I was told on ordering that my current number could be retained. Engineer who installed said when my old line went off (a week later), my new VM line would likely to have been updated with the number ...

Virgin billing me for months for landline they don’t control

I have been trying to get Virgin to stop billing me for a landline that my new suppliers transferred over from them on 4th December 2023. They kept telling me the transfer was cancelled and never happened,but I was sure it had happened as the landlin...

Switch off virgin voicemail

Hi, Could I request to have virgin voicemail switched off on my phone line please, I have my own. Thanks

what is it called when your landline goes through your Hub?

Last year my landline connection stopped working so Virgin connected my landline to my Hub3.So if my Hub stops working, my landline stops working.

does Virgin supply a call blocker?

i'm so frustrated my all the calls i get on my landline.

Resolved! Keeping phone number, question

All being well, we are expecting to move at the end of this month. We will be keeping virgin media broadband, but we also have a virgin landline in our current house. We are wondering what will happen to our landline when we move, as we are moving ou...

Landline Voicemail not being picked up

Hi,had recently swapped out an old phone with voicemail after found it wasn't working with landline (also switched over to digital by the engineer)Currently using cheap wired handset with no voicemail, and left it to VM's voicemailUnfortunately it do...

Beocom 6000 No incoming calls after switch

Moved the home phone over to the cable modem today. Can make outgoing calls fine but incoming calls do not ring and drop after 3-4 seconds. All works fine with a simple analogue phone, the issue appears to be with the Beocom. I have seen some pos...

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